FAQ

WHAT'S THE DIFFERENCE BETWEEN PAPER PRINTS, DIGITAL PRINTS and CANVAS?

 Paper prints: you will receive at home a print, which has been locally printed to decrease our carbon foodprint. The quality is the best, Giclée professional acid-free, photographic matte paper, using archival inks. Print is sent without frame.

Digital prints: you are buying an instant download, no physical item will be shipped. You will get 1 file which allows you to print it in 6 different sizes:

5"x7",  A5,  A4,  A3,  A2 and  50x70cm 

You will also get a list of the best online printing business in your country (saving you a huge amount of time), printing instructions sheet provided and a list of shops where to buy affordable frames in your country.

Canvas: you will receive at home a picture, which has been printed in NSW, with archival inks on high quality 360GSM canvas fabric. It has been optimised for photographic printing and ensures a long life without fading.

They are stretched across a 3 cm frame and are ready to hang. 

 

DO YOU OFFER INTERNATIONAL SHIPPING?

Yes! We have another online shop for international purchases:

www.etsy.com/au/shop/MonManabuGallery

The prices are adjusted for US dollars. 

We have 4 fulfilment centres for your convenience. Your art print or canvas will be printed at a lab closer to your address!

USA: FREE shipping

CANADA & EUROPE: USD $4.99

Please be aware that you may be responsible for additional customs fees, VAT, or duties charged during the process of delivering your order. These fees are controlled by governmental authorities in your home country and can vary from area to area. It is unfortunately quite difficult to estimate what these fees might be prior to shipping and we encourage you to check with the laws in your area if you have further questions.  We also cannot be responsible for any lost, stolen or seized package that is shipped international. 

 

AFTER I PLACE MY ORDER, HOW LONG UNTIL IT'S DELIVERED?

We pride ourselves on fast shipping and make daily runs to the post office.  So, if you live within AUSTRALIA, you should receive your print within 3-6 business days and canvases within 10 to 15 business days.

International orders from my Etsy shop, will take 3 to 5 days in USA, and 6 to 12 in Canada and Europe. All orders ship with a tracking number, but some methods don't update tracking once it leaves AUSTRALIA.

Deliveries are taking longer than normal due to Covid-19. 

 

MY ORDER WAS DAMAGED, WHAT DO I DO? 

In the event of a damaged item please contact us immediately (hello@monmanabu.com.au)  and include photographs of the damage.

 

WANT TO SELL OUR GOODS IN YOUR STORE?

Please send us your details through our CONTACT form, and we will be very glad to send you plenty of info to became one of our loved stockist.